Shipping & Returns
Delivery times, tracking and our returns promise.
Shipping Policy
We process all orders within 1–2 business days. Once shipped, delivery times are as follows:
- Standard Shipping: 5–7 business days
- Express Shipping: 2–3 business days
Free standard shipping on all orders over PKR 5,000. You will receive a tracking number via email once your order has been dispatched.
Returns Policy
We want you to be completely satisfied with your purchase. If you are not happy for any reason, we accept returns within 30 days of delivery.
Eligibility
- Items must be unused and in their original packaging
- Opened or used products are not eligible for return due to hygiene reasons
- Sale items are final and cannot be returned
How to Return
To initiate a return, please contact us at support@wellnessroot.com with your order number. We will provide return instructions within 24 hours.
Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds will be processed within 5–7 business days to your original payment method.
Ready when you are
Small-batch blends, real percentages, lab-tested every batch.